We are FCO Services. Working with government-level customers in the UK and overseas, we provide a wide range of secure services, including logistics, construction, digital solutions, translation, counter-eavesdropping services, and more.
We have 1050+ colleagues worldwide
From building and repairing embassies to securing government servers; transporting government deliveries to translating for diplomats; it’s vital work that protects our nation’s interests all over the world.
Our work takes an impressive range of skills. There are Architects designing government buildings, and Systems Architects imagining the ICT inside. Building Services Engineers installing air conditioning, and Cybersecurity teams keeping data airtight. From Electricians to HR experts; Strategic Sourcing teams to Project Managers, we’re all essential to the work we do.
Ultimately, our projects are what make government services possible. We ensure government bodies work in well-protected, well-designed buildings, and that they have impregnable, cutting-edge technology. That means they’re free to do their job, whether it’s diplomacy, consular aid, national security, or the day-to-day work of running a country.
We have two UK locations:
Hanslope Park and King Charles Street
We have four overseas regional hubs:
Washington, Brussels, Pretoria and Bangkok
Teams can be based both at home and overseas
We have permanent teams at 60+ global postings
FCO Services is part of the Foreign and Commonwealth Office (FCO) and set up as what’s called a trading fund. If you don’t know the term, it means that although we’re civil servants working within government, we generate our income by mainly providing services for the rest of the FCO (our biggest customer), other government departments and friendly foreign governments. It means we’re in government, by government, for government. Our priority is to provide secure technical support to the FCO and other customers in overseas posts. We control our own budgets and revenue, and we invest surplus funds back to grow our business and feed into the FCO as our owner.
That means, when you join us, you’ll find the sense of purpose that comes with public sector work, as part of an organisation that’s commercially-minded.
Even though we are proud to be part of the Foreign and Commonwealth Office (FCO), joining us is not a short-cut or career route into other parts of it, such as the diplomatic service, where separate recruitment processes are applied.
We began as a FCO department, but since 2008 we’ve had more autonomy as a trading fund. Although we are commercially minded, we are driven by civil service values and providing excellent services to our customers; not by profit.
We provide services any business might need. Construction. Logistics. IT. But because we work for governments, there’s tight security involved – no matter the project. Digital solutions, for example, have to be robust enough to keep a whole nation’s data safe. Drivers have to ensure their delivery arrives securely. Whatever your role, you’re making sure our standards are above reproach, protecting the national interest.
Our reach is worldwide, with many of our people living and working abroad. However, most of our employees are based in two key UK locations:
Our main site, near Milton Keynes
Our central London location
We protect people, information, and assets all over the world – and not just through our work for governments. Through our CSR efforts, we’re making a big impact for a brighter future:
On site at Hanslope Park (Milton Keynes), we don’t just have free parking. As of last year, we now have charging bays for colleagues with electric vehicles, giving everyone the convenient facilities they need to make the switch to greener transport.
As part of #BeyondPlastic – a joint effort with the Foreign and Commonwealth Office – we’ve banned avoidable single-use plastics. We swapped plastic cups (285,600 of them per year) for paper and reusable glasses. We switched to biodegradable cutlery and containers. And thanks to a 50p latte levy for using your own mug, we drove reusable coffee cup usage from 3% to 46%.
In partnership with the National Offender Management Service, we helped inmates of HMP Bullingdon to find work within the prison, laundering 39,892 of our Diplomatic Bags. As well as doing meaningful work and earning a small income, the team even helped us reduce our environmental impact, cutting the number of new bags needed.
We operate and deliver for 250+ government buildings worldwide
70% of our products and services are delivered to our overseas customers
That’s where our three Rs of customer service come in. They summarise the customer service ethos we all have here, no matter which team you’re in, and they’re how we achieve our promise.
We do what we say we will. We maintain exceptional standards, we deliver on our promises – and we don’t promise anything that we can’t do, or that we know isn’t achievable in the timeframe we have.
We keep the customer informed. We act quickly, flexibly, proactively, and we never say, ‘That’s not my problem’. We take ownership of issues to see them through, tracking down the right experts to help.
We demonstrate that we really want to help. We build open, honest relationships, knowing that it’s alright to say no sometimes. We use our expertise to offer the customer the best solution, even if it’s not what they expected.